discover. belong!
Sometimes the purpose and the possibilities it presents is enough to inspire. If you are driven by imagination and believe in the potential of modern technology we invite you to script the new, together.
discover. belong!
Sometimes the purpose and the possibilities it presents is enough to inspire. If you are driven by imagination and believe in the potential of modern technology we invite you to script the new, together.
development via learning and leadership
OSUM is a collaborative environment that is driven by excellence, one that aims to harness technology and further the potential of space dynamics. We are here to take ‘smart’ a few notches above and create new benchmarks along the way. A stimulating world awaits you here that has been designed to incubate fresh perspectives. We call it OSUMATIC and everyone is welcome
Explore current openings, for both experienced and freshers, across various roles at OSUM…
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Job Description in Brief:
- Individual contributor, Handling Area or state depending on the geography
- Should have very good experience in Electricals / lighting.
- Setting up & activation of new channel partners and overseeing the on-boarding process.
- Regular meeting with active channel partners
- Hands on experience in Channel Sales and end to end Sales life cycle.
- Deep knowledge of Channel Sales, Dealer and Distribution Management.
- Should have strategic mind to play key role in dealer networking.
- Strong passion for hardcore sales and business development activities
- Should be open for field work.
- Identifies builds and uses a wide network of contacts with people at all levels, internally and externally.
- Maintaining Customer Relations & Satisfaction i.e. Dealers / Distributors / Companies / Partners to keep them aware of OSUM Smart Innovations.
- Make efficient use of business-to-business referrals, leveraging existing relationships to cement new opportunities.
- Be able to identify opportunities and recommend/influence for change to increase effectiveness and success of campaigns.
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Job Description in Brief:
- To identify new accounts / upcoming projects and map product need and generate business.
- To manage the profitability of Key Accounts & develop client specific retention strategy in coordination.
- To Penetrating the market and making the customer aware of service/Product offerings & Understanding clients requirement and evolving creative solutions through product mix.
- To Interface with the Builders & Developers, Architects, Consultants for projects.
- Develop database for the territory for all influencers i.e. Builders, Architects, interior designers, Consultant etc.
- To mapping client user, influencer and approver profiles to facilitate relationship building and business development.
- Achieving the sales target and profitability targets for the defined geography.
- Assessment of Market Situation and Analysis of company performance in particular territories.
- To monitor order position and progress by coordinating with quality, production and logistics team and ensuing smooth functioning of the operations.
- Formulate sales strategy for assigned territory, develop sales forecast and provide inputs for annual budget.
- Business planning and participate with management in formulation of sales and annual plan.
- Market Intelligence and track competitor and product trends.
- Follow up for orders, Payments & reconciliation from Customer & ensure the required level of service to customers.
- Responsible for maintaining effective customer relationship & addressing customer complaints with a view to settling them to their satisfaction.
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Job Description in Brief:
- Manage, maintain, and home automation systems.
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software.
- Help in resolving technical issues concerning the accounts or the company’s infrastructure.
- Complete detailed reports listing requests for technical assistance, steps taken to resolve them
- Advise management in creating training materials pertaining to troubleshooting and usage
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose problems
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Job Description in Brief:
- Determining project requirements and developing work schedules for the team.
- Delegating tasks- daily, weekly, and monthly.
- Co-ordinating with team members, management, and clients to ensure projects are completed to standard.
- Provide assistance and guidance to engineer teams.
- Training technical personnel.
- Delegating work and assignments to team members.
- Collaborating with their team to identify and fix technical problems.
- Act as a mentor and provide oversight, coaching, and training to technical support staff
- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
- Updating work schedules and performing troubleshooting as required.
- Handling escalated issues from customers.
- Be the point of contact when it comes to technical escalations
- Clearly communicate escalated issues to the team as needed
- Manage and report on all incoming technical support inquiries
- Assign task to team members based upon current work, expected delivery date and resource availability
- Determine root cause of tech issues and communicate appropriately to internal and external customers
